Goodness Gracious
These last two weeks have been nutty. A whole lot of tests, papers, practicals... I have one final left later today so this will be my review. I just want to make it out of this alive, so let's go...
Health Care Delivery is the class, management, marketing, PTA's are the main topics. This could be one of the topics that is least PT related yet. Most of this info comes from Managerial & Supervisory Principles for PT's.
- Work teams consist of individuals brought together for a specific function, whereas work groups are more about individualized assigned tasks.
- 6 steps to aide a successful transition from an individual to a team focus:
- open and honest communication
- clear performance expectations
- make barriers and constraints understood
- adopt work rules
- structure and position the team within the organization to achieve expected performance
- make sure members are qualified to completed the required tasks
- Information exchange strategies
- set performance expectations
- ongoing performance evals
- understanding and addressing work barriers
- obtaining the resources necessary to meet performance expectations
- Performance expectations start with a well-written job description including:
- applicable work standards
- decision-making authorities
- job duties
- methods by which work will be coordinated
- minimum job requirements
- organizational relationships
- responsibility for the work of others
- Performance standards define how the organization expects duties to be performed and how performance will be measured
- There is a 5 point scale to rate performance, 5 being exceptional and 1 being unsatisfactory
- Job competencies are a form of performance standard that usually incorporate knowledge, skill and professional behaviors.
- 3 basic models of management theory (Miles)
- Traditional - those with superior ability should be in charge
- Human Relations Model - based on Hawthorne effect, managers encouraged to allow employee input but the employee ultimately does not play any substantial role in decision making.
- Human Resource Model - Greater focus on the employees need for recognition, inclusion, attention and contribution. Workers are satisfied from personal sense of accomplishment. In order to get the most out of employees, managers need to create an environment where they can maximize productivity by maximizing ability of the employee to be involved.
- The Contingency Model functions under the interplay of
- the situation (the organization, job characteristics),
- the employee (acceptance of responsibility),
- and the manager (competencies).
- The life cycle theory branches off of this model to suggest that management style should be determined by employee maturity.
- Employee development takes planning, management effort, and money for time and resources. The ultimate goal is to maximize employee potential.
- All employee development approaches are designed to train employees so they can do the following:
- adapt to change in job duties/performance expectations
- do their job well today and better tomorrow
- do a different job in the future
- keep pace with new technology
- fulfill professional goals
- meet continuing education needs to maintain licensure
- Varying approaches include:
- training programs from external sources
- rotations - to a variety of work settings, apply new skills in new ways, gain advanced expertise
- mentoring programs - pass on expertise, act as a resource, provide ongoing direct feedback
- internal/external consults
- 4 types of formal presentations and the common process suggested for their development
- Persuasive - convince the audience you are credible. Then lead your audience to take a desired action (invest in what you are "selling")
- Exploratory - used to introduce new information or provide an update.
- Instructional - teach the audience something. Shared info is very detailed.
- Oral report - very common in business setting; used to bring audience up-to-date on a topic of interest. i.e. monthly management reports.
- Key steps in preparing a quality presentation
- set clear objectives
- know your audience
- plan your presentation
- identify resource materials to support the presentation
- practice and reorganize when necessary to maximize effectiveness - be comfortable and confident
- Parts of a formal presentation
- INTRO - what is this all about
- BODY - main ideas and supporting info
- CONCLUSION - restate the main points and objective of the presentation
- take questions to clarify anything left unsaid
- PTA's are regulated by state practice acts.
- Amount of supervision/direction from a PT is based on education, experience, potential risk, practice setting, federal/state regulations.
- Level of supervision as defined by APTA are general, direct, or direct/personal.
- By law, they are the only individuals permitted to assist a PT in selected interventions.
- Joint mobilizations/manipulations & selective sharp debridement are exclusively performed by the PT.
- Medicare recognizes supervised PTA's as "qualified professionals."
- Within the APTA House of Delegates (the highest decision-making body in the profession), there is a PTA Caucus of 5 PTA's that serve as an advisory council to the House without voting rights.
- PT Aides are only allowed to perform tasks related to operation of PT services
posted by Unknown @ 9:45 AM
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